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SongStation Terms and Conditions

100% Customer Satisfaction

Your satisfaction is very important to us. Let's make this simple. If you aren't happy, we're not happy. If this product does not match up to what we claim here, contact us within the first 30 days of receipt, we will do everything that we can make it right.

In the unfortunate event that the item is lost or arrives damaged, we'll issue a free priority reshipment or a refund. No questions asked. You trusted us enough to make a purchase. It is the least we can do.


Due to our commitment to prompt shipping, the window for cancellations is very short! Processing often begins within minutes after the order is placed. Please contact us immediately in order to cancel your order. You may cancel your order and obtain a full refund if the shipping label (postage) has not yet been printed and/or the order has not been shipped.

Please allow 2 to 3 business days for your account to be successfully refunded in full. You will be notified via email with a confirmation once refund has been issued.

Returns and Warranty

All of The SongStation products are protected by a full 12 month US & International  RTB warranty. All sales are final. If your item is defective and within warranty, we'll offer a priority reshipment free of charge.

Any shortages, missing or damaged items must be reported within 48 hours of receipt of shipment. We allow 30 days from the date of purchase in which to notify us of receipt of DOA product. All returned packages will be inspected, processing can take up to 2 weeks for warranty, exchanges and returns. Any item sent into us for a refund is subject to a minimum of a 20% restocking fee of the original purchase price. We also do not refund the original shipping price. Buyer responsible for all fees associated with the sale. Shipping and insurance fees are not refundable under any circumstances

Returned items must Be 100% complete, contain all original boxes and packing materials, contain all manuals, accessories and documentation provided by the manufacturer. All items are shipped from overseas suppliers.

Damage Policy

All of the items pass a rigorous inspection before shipment to insure that they are completely functional and free of any damage. Therefore any damage to the item has occurred during the shipping process. If you receive a damaged item,please contact us and we'll replace your item for free

Shipping and Handling

Please view shipping terms here

Payment Modes

Please view payment modes here

Terms and Conditions of Site Usage

This Web site is operated by TheSongStation.com.When you access this
Web site, you acknowledge that you will abide by these terms of use. If you do not agree to these terms, exit this site now.

Please review our other policies posted on this site. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. We do not assume any responsibility or liability for the actions, product, and content of all these and any other third parties

If you have any questions or comments, please email us using the Contact Us form.


Frequently Asked Questions

Head Office:

8548 NE Alderwood Road
Portland Oregon
United States 97220

Contact: (641) 715-3900 ext 89599

Email: sales [at] thesongstation.com

» Frequently Asked Questions

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Mr. Perry Mullins
" It exceeded all my expectations! The number of tracks and the quality of the recordings alone are simply mind boggling...; " | Listen To Audio

Miss Michelle Ramos
" Without a doubt, The SongStation is the #1 karaoke machine for karaoke lovers I know..." | Listen To Audio

Robbie Williams SongsRobbie Williams Songs
Listen to some of his Karaoke Tracks such as "She's The One"
Sarah Mclachlan Karaoke SongsSarah Mclachlan Songs
Top karaoke tracks such as "Angel" & more. -Sarah Mclachlan Karaoke Songs